sidekick

T-Mobile customers are still seething after a major outage on Tuesday that left many people across the country unable to text and call their friends and business associates.

The outage, which started Tuesday afternoon and lasted through the evening before being resolved, affected a wide swath of users, though T-Mobile said that only 5 percent of customers were affected. T-Mobile has yet to say what caused the problems.

"Our sole focus during the service disruption on Tuesday was to quickly restore normal service to affected customers," T-Mobile said in a statement on Wednesday. "We are now working … Read more

A massive outage left many T-Mobile USA customers across the country unable to make calls or get data on their cellular phones on Tuesday.

In a statement, T-Mobile said it is working to get its service back up and running.

"T-Mobile customers may be experiencing service disruptions impacting voice and data," the company said in a statement. "Our rapid response teams have been mobilized to restore service as quickly as possible. We will provide updates as more information is available."

The move comes as the carrier is still working to restore data to T-Mobile Sidekick users, … Read more

CHICAGO--On the outside, Microsoft's massive new data center resembles the other buildings in the industrial area.

Even the inside of the building doesn't look like that much. The ground floor looks like a large indoor parking lot filled with a few parked trailers.

It's what's inside those trailers, though, that is the key to Microsoft's cloud-computing efforts. Each of the shipping containers in the Chicago data center houses anywhere from 1,800 to 2,500 servers, each of which can be serving up e-mail, managing instant messages, or running applications for Microsoft's soon-to-be-launched cloud-based … Read more

Was the failure of Microsoft acquisition Danger to protect the data of Sidekick smart phone users (its core customer base) a failure of cloud computing?

This question was argued vehemently earlier in October when the outage was first reported. Several articles appeared, including some on CNET and ZDNet, that indicated that the Danger failure should give users pause before putting their data into "The Cloud." On the other hand, several of us who have been involved in cloud-computing implementations were appalled at the use of the term "cloud" in regard to Danger. Clearly, as a provider, … Read more

This week we are covering the dangers of cloud computing. Get it? With the major loss of consumer data for the Sidekick smartphone users--the Sidekick is made by Danger, a Microsoft company--the whole idea of "cloud" safety has been brought front and center for consumers.

Businesses, likewise, are wondering if they are exposed to similar risks when they put their apps and data in the cloud.

Can we trust the cloud?

Our guests to discuss this topic are CNET senior writer Stephen Shankland and Christofer Hoff, author of the Rational Survivability blog, which is about this very topic. Hoff is director of cloud and emerging solutions at Cisco System and thus has a vested interest in keeping the cloud safe and profitable.

Reporters' Roundtable #7: The dangers of the cloud… Read more

Microsoft has begun the process of restoring data to Sidekick owners who have been without it since a massive outage began at the beginning of the month, the software giant said Tuesday.

In a statement, Microsoft said it has posted a tool to T-Mobile's Web site that allows Sidekick owners to restore their address book.

Although it initially feared that much data might be lost, Microsoft said last week that it expected to be able to recover most, if not all, of the information. However, the company also said that the process of bringing back the data will go beyond this week. … Read more

Microsoft on Monday apologized for the length of time it is taking to restore missing data to T-Mobile Sidekicks. The company said it expects to begin restoring data this week, but added that bringing back all data will take longer than that.

In a note on its Web site, Microsoft said that the reason for the delay is that the company wants to make sure that it doesn't risk messing up data as it restores information to users' phones.

"The Danger/Microsoft team is continuing to work around the clock on the data restoration proces," Microsoft said. &… Read more

A massive data outage for Sidekick handheld users has become a massive PR headache for Microsoft and carrier T-Mobile.

A massive data outage in Microsoft's Danger unit left many T-Mobile Sidekick users without access to their calendar, address book, and other key data. However, things got even worse as Microsoft said in a statement that data not recovered thus far may be permanently lost. Microsoft and T-Mobile have not said how many of the roughly 800,000 Sidekick customers have lost data.

T-Mobile USA has, at least temporarily, stopped selling all models of the device as the company continues … Read more

Although Microsoft has said it expects to recover most if not all lost data for Sidekick users, T-Mobile said on Thursday that new sales of the product remain on hold.

The carrier declined to say when--or if--Sidekick sales would resume.

"We're pleased that Microsoft/Danger is continuing to make progress," T-Mobile vice president David Beigie said in a statement to CNET News. "T-Mobile's sole focus remains on helping Sidekick customers recover from this disruption."

Service for the device has been impaired for going on two weeks. Last Saturday, Microsoft, whose Danger subsidiary powers the … Read more