repair

I have the same car now as I did when I first covered RepairPal in 2008. In fact, I've had my old Saab since I bought it new in 1995. I am not uncommon, I'm told. People are keeping their cars longer. That's what RepairPal's business is based on.

"200,000 miles is the new 100,000," CEO Art Shaw tells me. Not just because the economy sucks and people can't afford new cars, but because cars are built better now, "with precision," Shaw says. And this means that people like … Read more

Researchers at the University of Southern Mississippi have developed a new kind of self-repairing plastic that could lead to impenetrable cell phones, laptops, and cars -- or the next Terminator.

Team lead professor Marek W. Urban presented the results of the research at the National Meeting & Exposition of the American Chemical Society in San Diego this week, revealing a type of plastic that mimics human skin.

Though self-healing plastic isn't a new concept, Urban says the benefit of his team's plastic is its warning system and ability to repair itself over and over again. … Read more

Was last week's smoldering imagery of the front glass panel allegedly belonging to Apple's iPad 3 not enough for you? Good news, there's more.

Gadget repair service Repair Labs today (via MacRumors) posts images of a pair of digitizers, the front panel that includes the glass and the touch sensitive layer it says belongs to the iPad 3. The images represent what look like a part that's further along than the one from last week, which appeared unfinished.

Besides the black and white color options, the big takeaway here is that the front of the device … Read more

I didn't get how important support was. Then, recently, I had back-to-back experiences dealing with both great and terrible support for products that failed. If you make a consumer product, there are important lessons in these experiences.

Experience number 1: Dell

I bought a cheap computer for my mother, for her birthday. A few months later, but still during the warranty period, it died. Utterly. Power supply, I think, although maybe the motherboard. I started the support process, eventually did a frustrating online chat (we've all been there, right?), and against my wishes agreed to have a Dell … Read more

There's an Easter Egg in Hyundai's color codes, what's the point of all of this advanced engine tech anyway, and where do we go for our DIY car maintenance needs? We get to the bottom of these questions and more on on this week's episode of CNET Roadside Assistance.

From 1989 to 2001, a company called Used Rubber USA operated a retail store, offering cool gear to city-dwelling hipsters, on the corner of Fillmore and Haight streets in San Francisco. The company still turns old tires into book bags, wallets or belts and other merchandise--now online only.

Recycling used tires isn't a new idea, and now a study shows that most auto repair shops recycle tires rather than send them off to a landfill.

The organization Car Care Council has been urging auto repair shops to recycle more vehicle parts and engine fluids, in a consumer education campaign … Read more

Unlike many companies that discourage the repair and reselling of items, outdoor gear retailer Patagonia has decided to not only tolerate, but even sanction the practice.

Patagonia announced today it's partnering with eBay to open a marketplace for the company's used products as part of its sustainability plan.

The online eBay store is called the Common Threads Initiative. It's open to any eBay sellers wishing to sell genuine Patagonia products. By signing on to a pledge, community sellers will be given a badge on their post and included under the store's umbrella, as well as promoted … Read more

A day like any other: you're ready to get your compute on, but when you press the power button on your machine, nothing happens. Maybe the screen stays blank, or maybe it shows a blinking cursor and nothing else. Nightmare scenarios race through your mind: big repair bill? Lost data? New PC? (Gasp!)

Don't panic. Put away the sledgehammer. All is probably not lost--at least not yet.

A reader contacted me the other day to ask how she could revive her PC, which she had configured to dual-boot Windows XP and Vista. It seems she ran a popular … Read more

Apple has started replacing the bottom case of MacBooks sold over the last year and a half.

According to the company, some MacBooks have a problem in which the rubber surface on the bottom of MacBooks separates from the underside of the computer. The issue affects MacBooks shipped between October 2009 and April 2011.

Apple is offering three free ways to fix the problem.

Apple said that it will replace the bottom case on affected MacBooks at the Genius Bar at any of its retail stores. In addition, consumers can choose to work with an Apple authorized service provider to … Read more