complaints

SAN FRANCISCO--It's about time people got excited over here.

It's not that the smattering of fresh new companies presenting at the annual TechCrunch50 start-up launch conference was boring, per se. Most of them, in fact, had an extremely practical slant to them, like the array of job- and car-hunting sites that take something Craigslist does and make it way less sketchy. And therein lies the problem: Sometimes, those sorts of productivity and next-gen enterprise start-ups simply aren't that cool and shiny when you stick them into a PowerPoint demo.

But it was on the morning of the … Read more

Update: W-Series Walkman owners experiencing an issue with their players can visit the Sony help site for more information. It appears the issue is only affecting devices within a certain serial number range, so not all products should have the problem.

Original post: The Sony W-Series Walkman is an MP3 player built into a set of earbuds, which feature modules resembling Bluetooth headsets connected by a flexible neckband that loops over the back of the ears and behind the head. The design is undeniably innovative, and the player's ultralight weight and lack of headphone wires does appear to make … Read more

The city of Boston is set to launch an official iPhone application for residents to file complaints about "neighborhood nuisances--nasty potholes, graffiti-stained walls, blown street lights," according to The Boston Globe.

Called Citizen Connect, the app will let Bostonians send pictures and tips right to City Hall.

The app was built with the help of a New Hampshire mobile development firm called Connected Bits.

Citizen Connect has been submitted to Apple but hasn't made it into the iTunes App Store just yet. When it does, it will be free.

The Boston Globe said Citizen Connect is the … Read more

Whether you want to target politicians, your employers, or companies that have done you wrong, there are a variety of sites across the Web that will help you voice your complaints. But beware that not all of them will actually solve those problems.

Anonymous Employee Those having trouble at the office should try out Anonymous Employee. The service allows you to create a user name and password without requiring an e-mail address. After that, you can input the name of your employer, the person you want to contact, and the issue you want to make them aware of. Anonymous Employee automatically sends the message to the recipient without identifying you.

Unfortunately, Anonymous Employee was buggy and at times, it took too long to send a message. That said, I was impressed by the number of options it offered, including complaints about age discrimination, harassment, or wrongful termination. Once it fixes those bugs, Anonymous Employee will be an even more compelling service.

Better Business Bureau The Better Business Bureau site is one of the best places to lodge complaints. Right from the home page, you can access the organization's complaint tool, which allows you to take issue with your vehicle, your cell phone carrier, a product or service outside of those two categories, or a charity. After inputting information about yourself, you can describe your issue on the site. It's then filed with the Better Business Bureau and investigated.

CongressMerge If you're unhappy with what's going on in your state, CongressMerge can help you out. The site provides you with a search field to find all of your elected representatives. Once you find the politician you want to contact, it gives you a listing of all their phone numbers, a map to their office, and even their fax number so you can be sure to get in touch with them. You can also check out your elected representatives' voting records on the site. It's a great way to find all the means of communication you need to have your voice heard in the political process.… Read more

Update at 9:30 a.m. PST: A new chart has been added to the end of the article.

This was originally published in ZDNet's Between the Lines.

Identity theft cases surged in 2008, according to the Federal Trade Commission.

Last year, ID theft was by far the biggest complaint to the FTC, representing 26 percent of total problems reported. The next biggest one--third-party and creditor debt collection scams--represented only 9 percent of complaints.

The FTC's annual Consumer Sentinel Network report (PDF), released Thursday, details that ID theft complaints totaled nearly 314,000 in 2008, up from about … Read more

The iPhone farting app market is starting to get pretty noisy.

iFart Mobile, maker of an app that simulates farting noises, asked a court on Friday to rule that it can use the term "pull my finger" without risking trademark infringement claims by another iPhone fart app named, you guessed it, Pull My Finger.

InfoMedia, which developed iFart Mobile, filed a complaint for declaratory judgment in Colorado District Court and named rival Air-O-Matic as defendant.

In a blog posting, InfoMedia said it filed the complaint after an attorney for Air-O-Matic asked the company to pay $50,000 to … Read more

Yahoo and Google aren't the only ones whose Web site changes incur the wrath of users who'd rather things stay the way they were.

Microsoft is discontinuing an option to use Hotmail's older "classic" interface, merging it with a newer "full" design into a hybrid the company says is faster to use than both the predecessors. "With our new combined platform, we offer great performance in all markets by putting the best features from both versions in one well-designed platform. Because of these performance improvements it is no longer necessary to offer … Read more

Some people Yahoo selected to test a revamp of its home page aren't happy with their involuntary guinea pig status.

On the blog post from Tapan Bhat announcing the new Yahoo front page, the commentary begins with a number of favorable comments and several requests by people who want to try it out, but soon, the complaints start bubbling up too.

A common complaint is that it's harder for a user to get to e-mail.

"I do not like this. I did not ask for it to be changed. It scares me that you have control over … Read more

Facebook CEO Mark Zuckerberg has caught on to the fact that a sizeable handful of his 100-million-plus users say they aren't too thrilled with the site's new redesign. But he won't change anything, as Facebook occasionally has in the face of user revolt.

A post on the company blog, authored by Zuckerberg, wrote that the site's new focus--which emphasizes the sharing of media and information--is "an important step for us."

"In the last four years, we've built new products that help people share more, such as photos, videos, groups, events, wall posts, … Read more