a. For owners of products purchased prior to April 1, 1996, users will continue to receive quasi-free phone support. The main change will be that the telephone number will be a toll call rather than a toll-free number.
b. For owners of products purchased after April 1, 1996, they will have free (toll free, I believe) support for 90 days after their first call to the Apple Assistance Center. After that, they shift to … Read more