A friend emailed me today to critique an earlier post on Gartner's apparent curious underhyping of open source and the subsequent discussion on Open Season. He made some good points, but I admit that I was surprised to see this:
You guys [MuleSource and Alfresco] talked a lot about who is buying your software, and how those customer names demonstrate that you're enterprise-ready. You are leaving out a serious piece of data and you're not reporting honestly until you include it. What are those customers doing with your software?
If [a large financial services company] is managing its trading systems with Mule, then...you're in the club and you ought to be saying so. If they're running the server that manages the employee complaint drop box in their Indian call center, then shut up. [Big vendors like Microsoft, Oracle, SAP, and IBM are] not the monster because we sell to [big companies] -- we're the monster because without [us], [these big companies] would stop working.
This is a good point, but it overlooks an obvious point: … Read more