Ford CEO acknowledges miscues; customers to receive free upgrade on flash drive early next year
DETROIT--Ford Motor CEO Alan Mulally vows that revised versions of the Sync and MyFord Touch infotainment systems will be simpler and more reliable and says more improvements are coming.
He also says Ford has tightened its quality-control process for developing those systems' software. That appears aimed at avoiding the glitches that have dogged the new technologies and hurt Ford's standings in quality and reliability studies.
Told of anecdotal tales of shoppers who want to buy a Ford but won't if they have to … Read more