service

Netflix has been no stranger of late to complaints about its services. And now Consumer Reports has released a study that might pile on.

In a recent survey of its subscribers, Consumer Reports found that 81 percent of over 15,000 respondents used Netflix's streaming service in the previous month, making it an exceedingly popular offering. However, in terms of overall satisfaction with the service, the respondents pushed Netflix down to sixth place behind Vudu, iTunes, and several others.

Out of a possible score of 100, Vudu took the top spot in subscriber satisfaction, earning a 76. Apple's … Read more

Roku, the maker of a popular player for streaming Web content to TV sets, has closed a new round of funding.

The company has landed a $45 million investment from companies including News Corp. and British Sky Broadcasting, it announced today.

Also participating in the round were prior Roku venture investors Menlo Ventures and Globespan Capital Partners, as well as an unnamed strategic investor. In addition to the cash injection, News Corp's chief digital officer, Jon Miller, has joined the Roku board of directors, while Roku CEO Anthony Wood remains chairman.

"Our philosophy is to give consumers the … Read more

Venturing out of its typical terrain Flurry announced today that it is launching a collection of cloud services to "empower developers to build better apps faster."

To accomplish this feat, the mobile app analytics company acquired the mobile startup company Trestle (it bought Trestle back in May but didn't announce the acquisition until today). Together they worked to create the data driven app built on cloud infrastructure. The terms of the deal were not disclosed.

The way AppCloud aims to work is by letting developers put cloud-driven capabilities into their apps, such as user account management, scalable … Read more

People who know me know I don't like paying for anything. If there's a free (or at least cheaper) alternative, you can bet I'll take it. I am, after all, a cheapskate.

That said, there are a handful of Web services I consider to be great values -- so great, in fact, that I actually don't mind paying for them. Well, OK, I'd rather get them for free, but they don't make me cringe the way I do when paying for, say, phone service and cable TV.

My three worth-the-money picks:

1. Followupthen

I'… Read more

Just as Google was working to settle the antitrust investigation launched by the European Union, the governing body has tacked on one more demand: change your mobile services too.

According to the Financial Times, EU Competition Commissioner Joaquin Almunia saved this final stipulation until settlement talks were already well into process. It's unclear what exactly Google needs to change but if the search giant doesn't concede it could lead to the settlement talks falling apart.

The EU's antitrust probe was opened in 2010 when European regulators asked the company to explain how it ranked search results and … Read more

What a difference a month makes. (This is an update of a post I wrote a month ago, almost to the day.)

Landlines? Pffft. I haven't used one for years. And why would I when I'm already paying for broadband Internet service, which has more than enough bandwidth to carry my voice? All I need is a voice-over-IP adapter.

There are lots of options here, including well-known ones like MagicJack and Vonage. But there's another product that's just as good, if not better -- and it's on sale.

Today only, and while supplies last, 1SaleADay … Read more

In a brewing D.C. cab war, Internet-based Uber feels the city is trying to drive it out of town.

Uber, a quickly-growing startup that lets people request private car service in select cities via their smartphones, is once again battling the D.C. Taxicab Commission, which is reportedly considering legislation that would require sedan car services like Uber to charge at least five times the minimum fare charged by cabs, according to a copy of the amendment Uber posted.

"Sedans would be required to charge a minimum fare of five times the drop rate for taxicabs.[And] sedans … Read more

I have just gotten off an American Airlines flight on which, as I approached my window seat, an off-duty airline lady crew member suggested I sit in the aisle seat instead "as that's what men normally want."

This peculiarly sexist foray into the personal psychology of the male I found slightly disturbing.

However, would I find it disturbing if, on checking in with an airline, the member of staff said: "Loved your post yesterday about men who code naked."

I fear I might like it. Which is why I am in three minds (at least) … Read more

When you open a document in OS X, the default application for that file type is used to read the file; however, you may have alternative applications installed for handling the document, which can be accessed from the Open With menu when you right-click the document in the Finder. For instance, a text document may open in TextEdit by default, but if you right-click the document, you may see programs like Pages, Word, TextWrangler, or others you have installed listed as options for opening the document.

These behaviors in OS X for handling documents and applications are done by the … Read more