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MobileMe

Manufacturer: Apple Part number: MB611Z/A

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$68.49 - $99.99 at 6 online stores

CNET Editor rating:
2.5 stars Average
Average user rating: 1.5 stars out of 38 reviews

More product information:: Editors' review; User reviews; Manufacturer info

Bottom Line:: If Apple irons out the kinks, MobileMe could be worthwhile for iLife and iPhone users who want to keep data on their Macs, handset, iPod Touch, as well as Outlook mail and calendars on the same page.
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CNET editors' review

MobileMe

price range: $68.49 - $99.99

Reviewed by: Elsa Wenzel
Reviewed on: 07/14/2008

The good: MobileMe is built to keep the same data up to date on a Mac, PC, iPhone, and iPod Touch; expands storage from .Mac; interfaces of Me.com are easy to learn and attractive.

The bad: MobileMe's rocky launch made us question its stability; Calendar lacks key features; free or cheaper services can fill the needs of many of MobileMe's features.

The bottom line: If Apple irons out the kinks, MobileMe could be worthwhile for iLife and iPhone users who want to keep data on their Macs, handset, iPod Touch, as well as Outlook mail and calendars on the same page.

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MobileMe is the successor to .Mac, Apple's subscription service used largely for publishing photo galleries to the Web. Similar to Apple's aim for Time Machine, released with Mac OS X 10.5 (Leopard), to make backing up data less of a chore. MobileMe promises to offer seamless synchronization of files online, on personal computers, and on mobile devices.

MobileMe broadens the scope beyond synchronization by offering features for both Macs and PCs alongside a Web-based dashboard with storage and applications that parallel those on a local desktop. Apple's new service should appeal to Mac addicts who might use a Windows machine at work, but hope to synchronize content among their computers as well as the iPhone or iPod Touch. MobileMe is meant to work with Outlook 2003 or newer, Outlook Express, Windows Mail for Vista, and Windows Contacts.

Me.com provides Apple's browser-based applications: Mail, Contacts, Calendar, Gallery, and iDisk. Logging in will enable access to storage at iDisk, which can be shared with other people. Screen sharing will enable remote control of Leopard systems.

MobileMe costs $99 annually for one user and includes 20GB of storage--double the amount of storage you got with .Mac-- and it has a 200GB monthly data transfer cap. A better deal for a household is the $149 per year Family Pack, whereby each person gets 5GB of e-mail and storage and 50GB of monthly file transfer. An additional 20GB costs $49, and another 40GB costs $99.

Mac users need OS X 10.4.11 Tiger or OS X 10.5 Leopard, with at least Safari 3 or Firefox 2 browsers. Windows users should be running Vista or XP Home or Professional SP2 with at least Safari 3, Firefox 2, or Internet Explorer 7 (which may not be supported fully). Apple recommends Microsoft Outlook 2003 or 2007 for those who want to fully synchronize e-mail.

Setup and interface

During Apple's migration of .Mac users to the new service starting on July 9, accounts were taken temporarily offline. MobileMe was unstable in our tests during the first several days after its launch. We've encountered more reliable beta products. Therefore, we'd recommend letting MobileMe marinate during its 60-day free trial before committing to pay for it.

Apple's MobileMe interface uses Ajax technology for smooth navigation and we like its uncluttered look.

With MobileMe, users of the iPhone and iPod Touch won't have to dock the devices to sync some updates to a Mac. However, initially you'll need to update to the free iTunes 7.7 to sync with an iPhone and iPod Touch. We wished there were a way to avoid this step, because some iPhone users ignore the device's MP3 capabilities and thus shun iTunes. The devices also requires the 2.0 version of the firmware, which cost us $10 for an iPod Touch.

Apple's online instructions for setting up MobileMe on various devices are relatively straightforward, but you may still have to troubleshoot. It took less than a minute to set up our MobileMe e-mail account for the free Windows Live Mail. Unfortunately, we couldn't receive or send any MobileMe e-mail from Outlook after following what seemed like clear, manual instructions from Apple.

Synchronization

MobileMe synchronizes from a Mac's Mail, Address Book, and iCal applications: contacts, calendar appointments, e-mail messages, photos, and browser bookmarks. It's meant to push updates made on hardware up to secure online servers, then back down within seconds to all the enabled devices. You can choose to sync automatically every day, hour, week, or manually. Or, MobileMe's Automatic option will update your data from a Mac running Leopard every 15 minutes, or once per hour for Tiger users. That's not the near-instantaneous syncing that Apple had advertised initially. However, the release of OS Snow Leopard with built-in Exchange support may improve this. Me.com logged us out after 15 minutes of inactivity. That's a good security measure, although you can opt when logging in to stay logged in for two weeks. In other cases, however, the system logged us out when we were in the middle of a task.

In our tests, editing contacts on an iPhone updated nearly instantly the Address contacts on our Mac with Leopard, which we then accessed when signing into Me.com on computers running Windows XP, Vista, Tiger, and Leopard. Once we snapped a photo on an iPhone, the Send to Mobile Me button quickly pushed the picture to an existing gallery album. We weren't able, however, to create a new album from the phone.

Unfortunately, we bumped into many frustrations during more than several early days of testing MobileMe. Mail from the Mac we used to set up MobileMe appeared on the iPhone that we synced, but it didn't show up within the online Mail application. Messages seemed to take longer to send and receive in Windows Live Mail than they did in Me.com, which, like other glitches relying upon interoperability and online connectivity, may not be Apple's fault. Four days after MobileMe launched, a first-generation iPhone spent more than two minutes retrieving e-mail from our new MobileMe in-box, which only held five messages. But the same phone spent a second displaying another e-mail in-box.

MobileMe Contacts displays Google Maps of saved locations. However, we'd like Calendar to do the same so we could find appointments more quickly.

We ran into problems syncing both an iPod Touch and an iPhone, which attempted to initiate backing up our data, a process that would take 45 minutes or longer. And in more than two instances, syncing attempts on a Mac froze iTunes 7.7.

Users of multiple Leopard machines can sync Dashboard widgets, Dock items, system preferences, and notes from Mail. Among Macs running Leopard, Back to My Mac screen sharing lets you control one enabled computer from another. Using the OS X Finder, you can drag files between the machines and to MobileMe. That would eliminate the need for a remote sharing service such as freebies from LogMeIn. However, we couldn't test Back to My Mac fully.

Apple didn't explain how MobileMe determines where to retrieve the most recent data for synchronization, other than to say that the timestamp on a particular device plays a role. We're therefore unclear about what might happen if, say, you sync data via MobileMe from a computer reading the date incorrectly. Plus, there's no option for viewing a log of items that have been synced. We wonder if that could be a problem, should disaster strike. What if you edit contacts, calendars, or photos by mistake and find the changes pushed to all MobileMe locations?

Online applications

MobileMe's Web-based programs pool your synchronized mail, calendar, and contacts as well as storage within a single location. We're glad that no ads appear in this paid service, which looks lovely. You can drag and drop information within the interfaces of the MobileMe applications, as well as into the Public folders for sharing.

The iDisk interface should be familiar to .Mac users who use it to store data in the cloud. MobileMe won't synchronize changes to, say, your MP3 library, which some iPhone and iPod aficionados might wish. However, iDisk could function as sort of a catchall for songs and other files you'd like to access from a Web browser.

Our first attempt at syncing our Address Book, Calendar, Mail, and photos from a Mac to MobileMe mostly went without hiccups, although MobileMe Contacts displayed a bunch of "no name" listings that looked less jumbled in the desktop counterpart. Thanks to integration with Google Maps, MobileMe pops up maps of contacts' locations. But Smart Groups don't work online.

The Calendar has a clean interface, with easy-to-use niceties such as color coding for multiple calendars, which are also found in Google's free competitor. MobileMe's Calendar features To Do items from iCal. But some users have reported problems with iCal syncing. In addition, iCal subscription support is apparently lacking--odd, since the free, beta Google Calendar works in that regard. We're also disappointed that MobileMe won't let you share appointments via a public URL. Nor can you send attached event invitations.

MobileMe's Gallery mimics the stylings of iPhoto and keeps publishing pictures simple. Still, we'd like this paid service to provide more photo-editing options, a la Yahoo's Flickr.

The layout of Mail is easy to use, with folders on the left and a large, central message pane. We had to click the Inbox link to display the latest incoming messages. Gmail feels faster. Mail flags potential spam e-mails, as Yahoo Mail, Hotmail, and Gmail similarly do. And it features standard SSL encryption for security. Oddly, though, Google Maps integration doesn't apply to Mail, which would be more helpful than it is in Contacts. When we used a Yahoo Mail account to send a message to a MobileMe e-mail--at both mac.com and me.com e-mail addresses, MobileMe's Mail displayed the message twice instead of detecting the duplicate. When we deleted one of those messages, MobileMe left its counterpart message intact.

iPhoto users will find MobileMe's Gallery interface familiar. The public URL where your photos appear is always in the upper right corner, so it's easy to share and invite viewers to subscribe via RSS. Building albums, you can drag and drop to arrange pictures, although you can't drag them from a local folder to the Webtop. MobileMe lets you rotate and rename photos. But Flickr and other services make this less of a hassle by providing arrow icons next to each picture. And we were surprised that MobileMe doesn't enable additional edits, such as contrast and brightness. If you're on a Windows machine, unfortunately, right-clicking the mouse won't pull up a menu of options. (Then again, hoping for a Windows keyboard or mouse convention to work within an Apple service may reflect wishful thinking on our part.)

MobileMe Calendar enables you to synchronize calendars and keep personal and work items separate via color coding. We just wish it were easier to invite people to events.

As with .Mac, the creative capabilities of MobileMe are designed to be paired with Apple iLife '08. MobileMe galleries can accept pictures directly from iPhoto '08 and Aperture 2 and videos from iMovie '08. Changes made to photos at Me.com will push back to iPhoto or Aperture. Movies of various sizes can be viewed on compatible hardware and the Apple TV. Those who maintain Web pages via iWeb can similarly publish MobileMe content to their domain.

Although you can sync Safari bookmarks and RSS feeds as well as Internet Explorer Favorites among your connected computers and handhelds, we couldn't find a way to access the saved URLs online, which would have been even more helpful. We found this omission surprising, since free services such as Del.icio.us can save bookmarks locally to an online interface in one step.

The Search field in the upper right corner of MobileMe's online interface looks only within the currently-selected tool. If you're using Calendar and search for a name that only appears in Contacts, you won't find that person.

Service and support

MobileMe help and support includes an excellent knowledgebase and chatting live with an Apple representative, although by text or e-mail, not by telephone. We found the user forums to be the best way of learning that we weren't alone in bumping into errors in our early tests. Apple's Web site also keeps track of known issues with the service, so you'd be wise to frequent its articles.

Conclusion

Is MobileMe a good deal? Perhaps, if you rely heavily on the Apple ecosystem and wish to access a bundle of features in one place. There doesn't appear to be an equivalent, personal service for Windows users with this breadth of features.

However, you don't have to buy a Mac to enjoy similar tools for free, such as the free Windows Live lineup offers. In addition, SugarSync provides photo-syncing capabilities (video) that we found elegant in our tests, with triple the storage of MobileMe at the same $100 annual fee. Microsoft, Google, and Yahoo have long provided free e-mail and calendars. Microsoft's free Windows Live Mail, replacing Outlook Express, integrates with Hotmail. Del.icio.us and Diigo sync browser and online bookmarks for free. Photo sharing sites such as Flickr, at $25 per year, offer unlimited storage. Online storage competitors that lack MobileMe's syncing features include Xdrive, which provides more than double the storage for $99 per year, Box.net's 5GB for $96 per year. Even better, Windows Live SkyDrive offers 5GB for free.

Nevertheless, Apple's marriage of an array of such services with its hardware is likely to continue to attract Mac and iPhone users who don't want to shop around. Overall, MobileMe looks more attractive than older .Mac subscriptions with fewer features and less storage. Apple won't share its plans, of course, such as, say, adding a Web-based word processor or synchronization tools for word-processing and other documents. Such additions, whether Apple is eyeing their potential or not, might be a natural fit attracting more business users and Windows devotees. First, however, Apple must solve the hiccups marring MobileMe's basic functionality.

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User reviews

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Average user rating: 1.5 stars out of 38 reviews
My rating: 0 stars

Showing opinion 1 to 10 out of 38

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1 stars

To call it a P.O.S. would be kind.

by Zanny_Blowzsteve on July 15, 2008

Pros: None at all.

Cons: expensive, redundant, unreliable & pointless

Summary: To call Apple's "Mobile Me" a total piece of Sh*t would be kind. To compare "Mobile Me" to total peices of sh*t is an insult to those ...

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Summary: To call Apple's "Mobile Me" a total piece of Sh*t would be kind. To compare "Mobile Me" to total peices of sh*t is an insult to those Pieces Of Sh*t. I've never seen a more worthless "service". I can use GMail, & Picasa & get more for free that what Apple is offering. And I've got a better chance of the services being up & available. Apple can't even keep their servers up & running.

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2 out of 3 users found this user opinion helpful.
1 stars

SO SO BAD . actual service is almost as bad as customer service

by chackodog on July 22, 2008

Pros: did i mention i hate them

Cons: NO EMAIL ,, CUSTOMER SERVICE SUCKS. (NO PHONE )

Summary: MOBILEME GIVES APPLE A BAD NAME . NOT GETTING EMAIL FOR WEEKS WRECKED MY PERSONAL AND FINANCIAL LIFE.
*** DONT USE **** youve been warned**

Summary: MOBILEME GIVES APPLE A BAD NAME . NOT GETTING EMAIL FOR WEEKS WRECKED MY PERSONAL AND FINANCIAL LIFE.
*** DONT USE **** youve been warned**

1 out of 1 users found this user opinion helpful.
1 stars

Yeah another BJ from Apple

by MAC is BS on July 10, 2008

Pros: Open your iWallet: Don't expect customer service or it to work.

Cons: Consider other brands then Apple - Really!

Summary: Apple's Customer Service is horrible and no signs it'll ever be a standard it once was. Products are all now about money, employees are poorly trained and rude ...

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Summary: Apple's Customer Service is horrible and no signs it'll ever be a standard it once was. Products are all now about money, employees are poorly trained and rude if questioned about something not on the list of concerns.

It's a real sad story of selling out once again.

Put your money else ware, Jobs has gone corporate and he's not in control.

BTW Me is offline and no word of a time for it to be up and the rest of us that have .Mac accts are screwed until the Mac kids work out the bugs.

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1 out of 2 users found this user opinion helpful.
2 stars

Completely unreliable - up to 2 days to sync. Spare me!

by .mark on November 13, 2008

Pros: Super idea. Who wants to be chained to iTunes and a cable to sync their calendar & contact info? Ok, I don't see any hands raised..

Cons: Unreliable. Chat support only. Unreliable. Chat support only. Unreliable. Ok, you get the point. Did I mention software conflicts?

Summary: Where do I start? Desktop software seemed to work a little better for mac than for pc. I have both. On pc, MobileMe add-on was crashing my anti-virus program and ...

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Summary: Where do I start? Desktop software seemed to work a little better for mac than for pc. I have both. On pc, MobileMe add-on was crashing my anti-virus program and may have been crashing iTunes as well. Data was taking two days or more to migrate to iPhone/Touch. Basically you need to write down what you've entered in order to check later to see if it makes it. That would be called a paper calendar and paper contact list, right? Doesn't answer the problem. You just can't rely on MobileMe to keep any serious information about your life or business.

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1 stars

STOP THIS DAMN POPUP, PLEASE

by stockmar on October 22, 2008

Pros: Absolutely nothing.

Cons: All I want is for the Apple updater to stop pestering me to install MobileMe. I am about to uninstall iTunes and never go back. Is Apple really worse than Microsoft???

Summary: MobileMe should go away, soon.

Summary: MobileMe should go away, soon.
7 stars

After Frustrations, Now Very Happy with MobileMe

by Impaler80s on October 19, 2008

Pros: Slick interface, over the air push updates to my iPhone, pretty reliable, push e-mail is awesome, photo gallery is cool and easy to configure, terrific integration with iLife and Macs.

Cons: Web applications are slow, occasional hiccups with push updates, PC support is very poor

Summary: I was a .mac user from back in 2001, and prior to that, used the free iTools service. I was very excited about MobileMe's launch, thinking it would be ...

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Summary: I was a .mac user from back in 2001, and prior to that, used the free iTools service. I was very excited about MobileMe's launch, thinking it would be a great replacment and finally sync my life over the air. I tried signing in beginning on July 11, and for the first two months, it was very painful. Many frustrating calendar re-builds later, I gave up on the service for a few weeks, then decided one more time to give it a shot. Well, I've been very impressed since then! It's worked flawlessly. For weeks I sent test e-mails from my Gmail account, and they showed up on iPhone within 5-10 seconds, and even in Mail.app on my Mac within seconds. The push calendar and contact updates, from either one of my Macs, my PC at work and iPhone finally has put my life in order. It's beginning to be a reliable "set and forget" tool for me. It's definitely worth the cost of only $8.17/month.

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3 stars

Turned my iPhone & Macbook calendars into a huge mess

by tige60 on October 7, 2008

Pros: has huge potential

Cons: full of deficiencies and burps

Summary: WAIT until Apple puts out a version of this product that provides a much smoother ride

Summary: WAIT until Apple puts out a version of this product that provides a much smoother ride
1 stars

Beyond Awful

by cromanell on September 30, 2008

Pros: Best interface of webmail out there... when it works.

Cons: Down at least part of every day... nothing syncs as it should, the mail is completely unreliable, the idisk is down as much as the mail. Why are we paying for this garbage? Probably because gmail and yahoo still don't match all the features.

Summary: If you are thinking of getting it, don't. It's a tease and a disappointment. Still after several months it's not working right.

Summary: If you are thinking of getting it, don't. It's a tease and a disappointment. Still after several months it's not working right.
1 stars

A huge mess

by rlsmith1994 on September 29, 2008

Pros: None that I can possibly think of.

Cons: Mobile Me is a total mess. I would recommend that anyone who is thinking about using it or puchasing it have their head checked. And after the response from Apple, that goes for all Apple products. I am going back to Windows.
1 stars

it's the performance that's nebulous

by Edmund5169 on September 7, 2008

Pros: potential is there. unified computing would be a great benefit to the people who can use it. POTENTIAL is there.

Cons: erases files on computer, kills data already there, erases system files needed for isync, many complaints across many boards, nonrefundable, other products like sugar sync better or can be cancelled for nonperformance. mobileme renews automatically.

Summary: nebulous performance. erases files and corrupts programs. users complain of erased calendars, phone lists, i personally have lost files and iSync does not work
Well, I wish I had a ...

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Summary: nebulous performance. erases files and corrupts programs. users complain of erased calendars, phone lists, i personally have lost files and iSync does not work
Well, I wish I had a chance to read these reviews on Amazon before I bought it. I have had a macbook pro since 2006. It worked so well, i decided to go for a iMac and mobile me. The downdraft of Vista and the problems with that system motivated me to try something different from the Microsoft monopoly.

Let me preface this by saying the staff were patient and courteous. Truly, their patience and courtesy set a bar. The same way one can be against a war and support the troops, one can be less than thrilled with a product and still support and appreciate the staff. Availability of staff with whom one can actually communicate also functions as a significant advantage to Windows. Try to find someone from Microsoft who will even talk to you and you know what I mean. Monopoly power gives them a lot of leverage. Buy their products and you become a "Microserf." You spend so much time into its maintenance they draft you into the company. That way you support their profits.

I cannot sync mobile me. I don't know why. I am a meat and potatoes user. I do little extravagant or experimental on this computer. Syncing is the heart of mobile me. If you can't sync files and settings, it falls far short of it's promise. After six hours of very patiently working with customer support, they tell me the only chance of getting the product to work is to totally reboot the iMac system. That means archiving all the data, reinstalling all the software, then hoping it actually works because you don't repeat a mistake already made. They did find out I am missing a file on my hard drive. Somehow mobile me keeps erasing it. To keep life interesting, the application iSync won't work either. The missing com.apple.iSync file does count.

Bear in mind that in my personal experience, I have already had to do two reboots which save the applications and data that require an hour each. This is just since I purchased the computer in July, 2008. Today was the third.

It's like having a high maintenance significant other.

If you want a unified platform that's easy to use and links your PDA, your desktop, and your laptop, if you want something that works well, and if you are crunched for time and don't have the energy for all this, I suggest you wait a few years until they get this past the testing stage and have an easier to use product. Once you commit, they will not refund your money. You are trapped. They did give 60 days "free" to all Mobile Me users because of all the bugs in August 2008, but at that price, you're underpaid. How much is your time worth? Do you want to change from a microserf to a bit(e) out of the apple?

By the way, the iMac, except for Mobile Me, can be a honey. And it does boot up quicker than Windows computing, but Apple's success at cloud computing is nebulous at best.

I have not tried it personally, but I have heard about SugarSync across Windows and Mac platforms. That may be the product to try, particulary if it's month by month and does not lock you into a two year contract.

I am not sure Amazon will allow this to post, but goodness only knows, there are a lot of negative reviews here. Take heed.

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Showing opinion 1 to 10 out of 38

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