What's your secret to running a successful small business? Client responsiveness has to be the most important. If we don't take care of our clients, someone else will. Most improvements to our software and services have come from client suggestions or requests.
What's the biggest tech challenge in your industry? International cargo movements still use laws, treaties, and forms that date from the early 1900s. Because of this, international logistics is built on an incredible level of trust and long-standing personal relationships. Our challenge is to keep the traditions that have served the industry so well, yet allow today's technology to simplify processes.
If you could create a dream product, what would it be? A 1 kilogram (2.2 pound) notebook with a decent-size keyboard, a pointing stick, a six-hour battery life, a 30GB hard drive, and a built-in DVD/CD-RW drive.
Client responsiveness has to be the most important. If we don't take care of our clients, someone else will. Most improvements to our software and services have come from client suggestions or requests. 
