Good news! SupportPRO has released an "open source web based Helpdesk system with integrated knowledge base application," called SupportPRO SupportDesk. There's just one problem: It's not open source.
Posted by Matt Asay
CNET News.com's Washington watcher, Declan McCullagh, has the scoop on why IM and VoIP users may soon wind up paying the tax man--if certain politicians get their way.
Posted by Declan McCullagh